RESPONSIBILITIES

• May be responsible for additional TAPD activities during off-shift coverage to include vendor expedites, factory expedites, and various other aspects of the business by coordinating closely with those TAPD areas upon their return.
• After hours monitoring of customer accounts for PAR status. Perform release verification per accounting flow chart.
• Help setup freight forwarder for international customers with customer account team.
• Responsible for training and guiding Sales Coordinators
• Coordinates tie-in between 1st shift and off shift coordinators to ensure AOG orders are being monitor and meeting shipping timeline.
• Review current training programs and process and work to improve and streamline process
• Provide daily activity report to the managers.
• Communicate/collaborate with the customer to identify and prioritize training needs.
• Provide quality standards training to employees.
• Identify and initiate training resulting from workmanship related issues.

QUALIFICATIONS

• Ability to read, understand and analyze illustrated parts catalogs, overhaul manuals, and aircraft engine manuals.
• Must have a working knowledge of US export/import regulations and trade agreements.
• Requires high school education or equivalent plus general knowledge of aircraft parts and blueprint reading.
• 5 years of relative aftermarket, customer service, or manufacturing experience required.
• Aircraft experience is beneficial.
• SAP experience preferred.